User Agreement & Policies

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE.

What this Agreement Covers

This Agreement governs your use of the Site and the Fuelmerchandise.com service (the “Service”). The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, “Institutions”); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom branded merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Intellectual Property Rights of Fuelmerchandise.com and Third Parties

Fuelmerchandise.com is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, written and other materials that appear on the Fuelmerchandise.com Site (collectively the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Fuelmerchandise.com.

Fuelmerchandise.com is the owner of the Fuel Merchandise Group trademark; other trademarks made available through this Site, including logos, slogans, color schemes and design trademarks, are licensed for use by Fuelmerchandise.com from Institutions and other third parties (the “Licensed Marks”). By using the Fuelmerchandise.com Site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Fuelmerchandise.com will notify you of such terms if your usage is in violation of such terms.

Generally, products created using images available on the site should not be resold commercially. In the event that you wish to resell such products, you agree to contact Fuel Merchandise Group and verify the legality of reselling such products prior to doing so. Designs created using the text tools and images available through the site are in no way the exclusive property of the customers who assemble such designs. Fuelmerchandise.com retains the right to display such designs or offer them (or variations of such designs) to other customers.

Additionally, Fuelmerchandise.com has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Fuelmerchandise.com production.

You agree to not use Fuelmerchandise.com’s Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Payment Policies

Fuelmerchandise.com accepts online via credit card and debit card. All payments sent electronically are securely transmitted.

Fuelmerchandise.com also accepts payment via purchase order for qualified customers. Invoices may be paid by check, credit card or debit card.

Color Disclaimer

Fuelmerchandise.com strives to display as accurately as possible the colors of products shown on this website. Due to the inconsistencies of various display monitors, the color which appears on your screen may not be an entirely accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.

Shipment/Delivery Times

Fuelmerchandise.com’s orders are generally delivered within 14 days. Customers who are concerned about meeting deadlines should contact a Customer Service/Sales Representative. Rush orders on custom branded merchandise are available for a rush charge. Rush orders are delivered within 7 days. Delivery times may vary during the holiday seasons.

Returns Policy

Fuelmerchandise.com goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Fuelmerchandise.com accepts returns and will refund payment if and when customers are disappointed by Fuelmerchandise.com merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

Cancellation Policy

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

Limit of Responsibility

Fuelmerchandise.com will be responsible for acting only on those instructions sent to Fuelmerchandise.com that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Fuelmerchandise.com is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Fuelmerchandise.com is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. Fuelmerchandise.com does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will Fuelmerchandise.com be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Fuelmerchandise.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Intellectual Property Claims

Fuelmerchandise.com respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed by a user of Fuelmerchandise.com, please provide written notice to the following department for notice of claims of infringement:

Intellectual Property Infringement
Fuel Merchandise Group
450 East 96th Street
Suite 500
Indianapolis, IN 46240

In order for us to respond to your notice, it must: (i) contain your physical signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner’s agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.

Indemnification

You agree to defend, indemnify and hold harmless Fuel Merchandise Group, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any User Content you post, store or otherwise transmit on or through the Sites, your use of the Interactive Areas, or any act or omission relating to the Site or the User Content, including, without limitation, any actual or threatened suit, demand or claim made against Fuel Merchandise Group and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the User Content, your conduct, your violation of these Terms of Service or your violation of the rights of any third party.

Governing Law

This Agreement shall be governed by the laws of the State of Indiana and, where applicable, by federal law.